MM
Mushabber M

1 reviews | Active since May 2015

10 May 2015, 20:24

Poor service - 1 week to register 2 SIM cards

Vodacom - The Glen<br> On Saturday 02 May I tried to buy and register 2 Pre-paid sim cards. after waiting app 10 min before being served and a further 5 min to fill out all details, I was informed that the system was down. I expressed my frustration and asked for the manager. after a few minutes the manager came out of the back office only to shout at me about the system being down. I promptly walked away and completed the ins**** survey. A week since I have had no contact from Vodacom.<br> Today I went to the other Vodacom store at the Glen shopping centre and after waiting app 5 min for service, I was told to go to Pick n Pay to register SIM cards.<br> <br> I went to MTN to experience the process. I got two SIM cards registered in 5 min and it coated R 7.00<br> <br> I have 2 contracts with Vodacom that are due for upgrade. I will port these to MTN

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Replies (1)
Vodacom
Vodacom's reply11 May 2015, 10:34
Official
Hello mmunshi,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team