JN
Janine N
1 reviews | Active since Jan 2021
06 Jan 2021, 09:16
Poor service
the 2nd of December I renewed my 082564####contract via the call Centre.
The agreed contract was as follows: A31samsung Galaxy plus the galaxy smart watch
I received the package without the watch and Florence who initially assisted me told me to send the package back, which I did.
I have still not received the agreed upon package and I've called mutilple times, sent messages via Facebook chat and no one is giving me feedback.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jan 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Janine N's updateReviewer Update
08 Jan 2021, 16:03The retention department was meant to call, only sent a cancelation message. Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer
JN
Janine N's update08 Jan 2021, 16:03
Reviewer Update
The retention department was meant to call, only sent a cancelation message. Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer
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Janine N's updateReviewer Update
11 Jan 2021, 09:27Was told that I would receive feedback with 72hrs, 72hrs later and still no feedback!
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Janine N's update11 Jan 2021, 09:27
Reviewer Update
Was told that I would receive feedback with 72hrs, 72hrs later and still no feedback!