poor service

I am looking for someone to assist me in cancelling my vodacom contracts i have 5 business lines i was informed by my colleague his line no longer works. there was an issue with the debit order for this past month, i immediately called vodacom once i got the notification an mentioned to them that they should re-debit the account not once did the lady indicate that the line might fall under suspension, i was not given the option or the information to avoid this from taking place . i can clearly see that the funds had gone off however being with vodacom for probably about 8 years this is the first time this look place .