POOR SERVICE

in 2020 December i paid my Vodacom contract account at Shoprite in North Beach some how the lady and manager were not fully knowledgeable on how to do the transfer however they assisted and the amount was removed from my account of R900. In March 2021 i received a statement from Vodacom stating that my account is over due i sent them my bank statement with POP to allocate the payment. unfortunately that have not been done todate. i have received back and forth emails from both Vodacom and Shoprite about the payment allocation and in November the Shoprite manager being Funeka Plaatjie-Ningiza requested a receipt i responded to her advising her payment was done in December 2020 i have sent bank statement and i took it upon my self to call Shoprite as she needed a code that November 16 to date i have not received any feedback from both Shoprite and Vodacom Koketso Maleka and Natin Desai who were copied on the email. This has added a bad mark on my name as i refuse to pay Vodacom until Shoprite have allocated this amount and Shoprite insist i provide a receipt the trauma i have is unbearable because of Vodacom's poor service and not providing enough training to Shoprite staff. This has been dragging for a year and i believe both Shoprite and Vodacom does not care out it customers as management is involved in this email Funeka from Shoprite and Natin from Vodacom.