Poor Service

Hello good day I made a cash package with vodacom on the 28 February 2020,as of now I have not received my package.When I checked with the courier company they said my address was incomplete so I must call call vodacom of which I went through 5 OR 6 vodacom department,lastly I managed to get some assistance from one of the ladies who said they will get back to me with the next 72 hours.I have waited for their call to no avail. So I decided to do a followup again,I went through various departments again like last time and some of the consultants are confused as well so I had to call Ram couriers again they told me that they have been sending emails to vodacom to contact me so that they rectify the address so they had to return the package back because there was no response from them.So I called vodacom again that's when a lady gave me the email address to contact you so that you can rectify my address,til today I have not received any feedback,I'm so disappointed no refund no package.