poor service

Dear Vodacom

My name is Zwidofhelangani Sheron Davhana

I have been a Vodacom customer for a very long time, last year I bought two iphones on 36 months contract, in December 2022 I took the phone to Vodacom in South Gate mall for repairs, I was informed by Vodacom Southgate that they took my hone to Eastgate where it will be attended to, form east gate it was taken to Midrand, I have been making several follow-ups with no tangible responds, in February, I called Southgate and they told me that they need my passwords “ find my iphone” I gave them and they said its not working, and they promised to call me back, I waited for the call and after two weeks when I called I was toasted to and frou, and I eventually was told that I must pay R180 cox hey could not open the find my iphone tab, I waited for the banking details that I was promis over the phone to date I have not received anything gorm Vodacom Eastgate. In late February, I called again and Vodacom Eastgate told me that they have taken the foun to Southgate, I drove to south gate and was told the foun is in eat gate, they tried calling eatgate in my presence with no ,luck and the guy who was helping me requested that I leave and that he will call me the following day, and I left my details , but no call received, I then call again today on the 7 March, and a consultant on Southgate told me that they tried calling east gate and they are not taking them serious as they keep on telling them that the system says the phone is in Southgate, the consultant then suggested that I contact Vodacom head office for assistance.

Its has been 2 to 3 months now without my foun, and is very inconveniencing that apart from the inconvenience I should be paying my instalments in full which I am. Attached is the details of my account for reference.

Can you please intervene. I thought I must not report the matter to higher authorities before I bring this to the attention of Vodacom head office.

I will await your response

My Contact ***