Poor Service

I had a contract for 2phones came to an end December 2019 i went into vodashop to have it cancelled they told me they cant do it i have to contact call centre (attempt unsuccessful)they continued debiting then in March 2020 just before lockdown i went into a game store (eastgate mall)to enquire about taking up a new contract or renewing the one i already have was advised they dont renew contract i can take new phones and they will cancel the existing contract i fell for the trap and signed another contract lock down happened 1st billing came through they debited R448 instead of R243 couldnt do much due to lock down tried calling their call centre but the contracts line is forever busy and u forced to do a self service that doesnt even provide u with a reference the only thing u hear is youll get an email from us since 2020 till now i haven't received an email ...I reversed the dec payment and i was handed over sent an email to their client care department and got a reply a lady very helpful called me im handed over snd transferred me to collections had to pay about +-R2500 in March to avoid further negative listing I have been calling contract department endlessly but they are forever busy call rerouted to self service which is pretty useless..I want nothing to do with this contract and want to settle and cancel it ASAP but i cant cause vodacom just want to make money out of me