Poor service

I purchased a contract laptop in Feb 2020 at a shop in Westwood Mall Durban. It came with a modem and insurance of course. This year in August the screen of my laptop broke. I went to the Vodacom shop in Gateway and I was advised to go to Vodacom repair center in 5 Zenith drive, Umhlanga ridge for assistance. There they told me that they do no do repairs. They advised me that their insurer is Finrite Administrators and told me to take the laptop to PartServe for assessment and then send quote to Finrite. On September 11, Partserve send me the quote and I forwarded it to Finrite. Yvonne Mokaleng acknowledged receipt by asking for the router IMEI no and then my contact number. On September 16 she send me an email saying that I should book the laptop at Vodacom repair centre. I went back to Zenith Drive and informed them and they told me that they do not do laptop repairs and they referred me back to Finrite. I tried calling them but they do not respond to both phone calls and emails now. On Sarturday 6 November I went back to Vodacom repair centre and told them the whole ordeal. The lady there helped me by calling Finrite in my presence We were assisted by somebody else now who said there were no notes on the system regarding my claim but she would follow it up and get back to me on Monday the 8 November. I have been waiting since then.

My problem is with Vodacom who is underwritten by a ***** insurer yet we pay our premiums every month.

I am stuck with a broken laptop since August and I need it desperately.