Poor service

Good day

I have upgraded on Sunday 4th May 2025 at the Chatsworth branch. I wasn't really sure on the type of phone I wanted and I was convinced to take the Huawei Nova 13. However I was **** to that the phone has Google services but it doesn't and I'm very disappointed as I have pay for something I don't want to the next 3 years. The phone /package has not been opened as yet.

I did call in and send my son to enquiry if I could take different phone of the same value and I was told I cannot because the contract has been activated. This is highly frustrating because I don't like the phone at all. I am very disappointed with the service and I feel trapped at this stage with a device that I dislike.