Poor service

Poor service at Vodacom call centre(option 2 for cancelation of a contract) and worse at Sandton Vodacom store. After full two weeks of a phoning the call centre I visited the store, and received appalling service. In fact there is no service. It starts with the poor queueing system. In summary it took me 2 weeks of phoning the call centre and 2 hours at the store just to cancel a contract.