Poor serivce

My contract came to an end on the 30th of April 2016 and since then I have not been able to use my internet and the *111# number returns a "CUR mismatch lookup problem, please try again later" message, I have called the call centre so many times that I received a message saying that I had reached my limit in terms of calling the call centre and that I should call an alternative number and that call would be charged. All the call centre people tell me that this is due to a new system and issues with their system. It's already the 5th of the month and they keep promising that the issue will be dealt with at the end of the day each day since I have been calling from the 30th of April. What's shocking is that there has been NO COMMUNICATION what so ever from Vodacom, or any message apologising for this inconvenience because from what I see, this is not an issue affecting my number only. I bet this issue will not be solved by today and if I call the call centre again tomorrow I'll get the same excuse. This is shocking from Vodacom, and shows a clear neglect for it's customers. Please fix your issues and communicate what is being done and when this issue will be fixed!!!