poor serivce

I visited the Vodacom store in Pinecrest Centre to take a contract for a Tab on the 03.03.2015. This was going to be a Birthday present for My son which would fall on the 09.03.2015. I was informed that there was no stock, however I agred to wait. It is now two weeks later and I haven't even received a single call from the Saleperson. I even visited the store after the first week and left a message and my number with a different Saleperson. Still no contact!!!! I do understand how back orders work but surely it is the responsibility of the company to keep the client informed??? I have had zero feedback. This is hugely disappointing, and I will seriously reconsider even continuing my existing subscription with a company that takes customer relations so lightly. I find this lacklustre and unproffesional service a huge disappointment considering I have been with vodacom for many years. Time to perhaps sample the competition.