Poor Security processes

Item: Vodacom
Rating: 1
Author: Ben M

At Vodacom a stranger can do a swim swap of your number, vodacom will not amswer any of ur queations on how did it happen. Someone did a swim swap on my wifes phone and took an advance on 119. Vodacom could not assist is with list of numbers that were called using the phone during that time or provide us with a recording of the call requesting sim swap.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2024, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Jan 2024, 07:40

Official

Best regards,

Vodacom's replyOfficial

08 Jan 2024, 08:37

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team

Best regards,

Vodacom's reply08 Jan 2024, 08:37

Official

Best regards,

Poor Security processes

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