Poor security at Vodacom

Well, on Friday the 15th of March... I switched my phone off as i usually do when am at work... And switched it on as I knock off but only to find out that I don't have network on my main sim card as my phone is dual sim.

I then decide to call vodacom customer care centre for help and walla... I was told, there was a sim swap performed on my number but how so..? As I am the owner and my sim it is Ricard, I have been using this number for 20 years now.

I was told they sent me an sms and calling me but they couldn't reach me, so they decided to go on with a sim swap since "they did not know" what was happening... Apparently they did ask the person who requested a sim card verification questions and they "guessed" them right lol... How, I don't know because I, myself I had to try and recall everything.

It happened to my mom before and she lost money, so I did too and I swear it is still happening to the others...

Are we safe with Vodacom? Is it the weakest link? I think they are getting exposed...

I am soooo disappointed!!!