Poor security and customer service.

Disappointed that vodacom did a sim swop without contacting me for my authorisation. They further failed to block my cell phone number from being used after me calling the call centre to stop the sim swop. This action resulted in me not having cell phone connectivity because they activated the sim swop to a *********. They activated a sim swop without verifying with the account holder. I informed the call centre repeatedly that I did not request a sim swop. Despite this the sim swop was still done. Very disappointed in poor customer service and security measures received from vodacom especially as vodacom is a reputable cell provider.