1 reviews | Active since Aug 2016

20 Mar 2018, 11:14

Poor sales staff.

Sales agent is rude, made me feel ***********, don't know if its an agent from Vodacom direct, she said they work with Vodacom i think they are called Contract Intellicel and Vodacom gave them my number, All in all i haven't been working at my new company for 6 months so i can't get a contract even though i already have 1 through vodacom, I informed her Cell C and MTN are both willing to give me a contract but i want to stay with Vodacom because i have a contract and my dads entire company is with vodacom on his name. So she said we must go to cell c or mtn she doesn't care. So my dad and i will be cancelling our contract which is easy over 50 business contracts on his name alone and we will take our business where it will be appreciated.

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2018, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 06:47
Official

Good day

We regret taking note of your experience.

Kindly note this matter was escalated to our sales department for further review and feedback to you.

We once again apologise for any inconvenience caused.

Regards

Shad