Poor sales service

A terrible service delivery from Vodacom online from consultant by the name of Nomfundo Zungu, I’ve made an additional line application for sim only on red core 5GB 800 minutes on the 17th of November looking at Black Friday deals & I requested package to be loaded on my existing simcard of which I expected a speedy sales service however I find my application still pending with no progress update from vodacom consultant, Black Friday deals will soon expire without me getting what I’ve app**** for, I would understand if I’ve ordered a phone & it’s out of stock but a simple data & minutes package which takes over a week & it’s on going, I miss opportunity for taking deals with other providers because I’m in the dark as to what’s happening meanwhile specials are ending