CM
Caryn M
1 reviews | Active since Feb 2021
02 Aug 2022, 11:11
Poor sales service
I have been trying to get a new contract since Saturday, agents are calling me back and dropping the calls. I logged an enquiry with customer service only to be told the service has been moved to Tobi? Can someone please call me back and try not to drop the call after placing me on hold.
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Replies (2)
Vodacom's replyOfficial
02 Aug 2022, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Caryn M's updateReviewer Update
02 Aug 2022, 14:52According to an online chat with Lynette Brown, my account is with Legal, please explain how a pay and go sim card is with a legal department. I hope this has nothing to do with the refund I was given for a contract that was overcharged after a failed cancellation. I checked on the self serve there are no arrears on this number, obviously because its pay n go. FYI the agent also closed a chat before answering my questions, it seems poor customer service is the norm at Vodacom.
CM
Caryn M's update02 Aug 2022, 14:52
Reviewer Update
According to an online chat with Lynette Brown, my account is with Legal, please explain how a pay and go sim card is with a legal department. I hope this has nothing to do with the refund I was given for a contract that was overcharged after a failed cancellation. I checked on the self serve there are no arrears on this number, obviously because its pay n go. FYI the agent also closed a chat before answering my questions, it seems poor customer service is the norm at Vodacom.