Poor sales service!

I want to open a new contract. I would be a returning client. I went to their website and selected the product I want and continued to checkout and get a page that says someone will contact me. So much for online shopping. So I wait. After a day I get a missed call (I picked up but the line went dead) and a few minutes later I get a message that there was an attempt made to contact me and that they will try again. Three times this happens after which the message changes to a type of "We have tried to contact you but you wont answer so call us on ***". Don't blame me if your call centers are broken. Maybe all just keep my business with other SP's.