RT
Ruan T

1 reviews | Active since Aug 2013

13 Mar 2023, 16:00

Poor Sales!!!

Had a call on i think 07 March 2023 from Vodacom sale (+27 (21) ***)…

The sales person said i have been so long with Vodacom and loyal customer he can get me a nice deal…

So great i listened…

He said i can upgrade my data package, i can get a device with it and i said i dont want a device as it still works and he said but just for a little extra you can get a new modem, just keep it for a backup, so i said fine…

Then he started with our mobile contracts, you can upgrade your wifes with no extra cost, and yours for just a little extra, so i did one for my wife and one for me and he said they are in stock as he checked… great so go ahead, the next day i get a sms saying its on hold due to stock… great now i am annoyed…

Today 13 March 2023 i call Vodacom to hear where the stuff is, no its still on back order but its only 1 device?

Where is the rest of the stuff? nothing else was ordered? Now im really annoyed!

If this is how you treat long and loyal customers i dont want to be part of it really

0
Replies (2)
Vodacom
Vodacom's reply13 Mar 2023, 16:43
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RT
Ruan T's update16 Mar 2023, 12:16
Reviewer Update
Sales team made contact but did not solve the problem

Please stop wasting my time