Poor sales and after sales service

<p>I'm really disgusted at the level of service I received at the Vodashop in Vangate Mall.</p> <p>On two occasions I had to phone or physically go and follow up with the branch regarding progress of my query. The latest being a transfer of ownership, it's been 3 weeks and still no phone call, SMS or any form of correspondence from them.</p> <p>I personally went back there Saturday (25/10/2016) and I was told the consultant who assisted me with the transfer never explained the apparent new process. However that guy never even done an affordability check in the first place! Thats been 2week of nothing from their side! The consultant then apologised for that bla bla bla... and guaranteed a phone call in the next 4hours as to the affordability check. </p> <p> </p> <p>Its Tuesday and guess what... NOTHING!!</p> <p>So my question is, how do these consultants and the manager get away with such poor service as I was informed the manager himself was aware of my case. This really angers me, as something so simple as keeping the client informed and keeping your word is hardest thing in the world for those guys at Vangate Mall.</p> <p> </p> <p>So who ever reads this from Vodacom customer service, contact your colleagues at Vangate Mall find out the information I'm unble to. I'm done wasting my time with lazy staff.</p> <p> </p> <p>Another unhappy client.</p> <p> </p>