1 reviews | Active since Feb 2021
Poor ,rotten,unprofessional, gradeR service from VODACOM
I have app**** for Vodacom fibre to the home last August 2020. Because of the Covid19 epidemic most people in admin work from home,I was previously with Telkom adsl and because Telkom adsl lines are abit slow and problematic I thought fibre,Vodacom fibre would be the right choice.The people who did the door to door marketing for them promised everything will be up and running in about a month,I canceled my adsl line with Telkom, thinking naively that within a month I will have fibre. We now in February 2021 ,and only the 10th February I had Octotel technicians creating a fibre point for me. After numerous calls and hectic arguments with different *********** Vodacom consultants my fibre point was created but still no activation from Vodacom .I easily made 50 calls and always got a "I will escalate this to my manager" .To top it off Vodacom hat a bait deal once you sign up that you will receive a LTE modem topped with 100gb for the first month. But after that month you pay R599 for 100gb ,the same amount for a uncap fiber 10meg line. I feel Vodacom deliberately drag this out as they making money off of the delay.I finally canceled my application the 16th February 2021.How can these idiots have no clue how to activate an already installed line?....My advice to all stay away from Vodacom!!!!!
Your reply is only a means to calm me "down".The modus operandi of your organization is of total disregard towards consumers. Just to rectify your mail.Please refrain from saying I am a valued Client ,clearly this is not the case hench the rotten service Vodacom provided or lack to provide We successfully canceled the fibre contract as we were on a month to month contract.To begin I never had the opportunity to experience Vodacom fibre as nobody at Vodaco took my complaintsor queries serious.All I can gather from the explanation some consultants gave me is that they not sure how and why they can not activate my line .My wife have 2 Vodacom contracts thats due for an upgrade, but we decided to completed cancel both ,this is after 9yrs.Cell C gave us a better fibre deal and that is where we heading.Plus Cell c teams are more professional...Its funny Cell C is the youngest network operator yet they more helpfull and professional.
Valued client seriously?
Your reply is only a means to calm me "down".The modus operandi of your organization is of total disregard towards consumers. Just to rectify your mail.Please refrain from saying I am a valued Client ,clearly this is not the case hench the rotten service Vodacom provided or lack to provide We successfully canceled the fibre contract as we were on a month to month contract.To begin I never had the opportunity to experience Vodacom fibre as nobody at Vodaco took my complaintsor queries serious.All I can gather from the explanation some consultants gave me is that they not sure how and why they can not activate my line .My wife have 2 Vodacom contracts thats due for an upgrade, but we decided to completed cancel both ,this is after 9yrs.Cell C gave us a better fibre deal and that is where we heading.Plus Cell c teams are more professional...Its funny Cell C is the youngest network operator yet they more helpfull and professional.
Valued client seriously?