Poor retention services
I have been trying to cancel my Vodacom contract and convert both numbers to prepaid since May 2017. During May I received a cancellation quotation for both numbers, signed the quote, paid the cancellation fee and sent the proof of payment, signed quote and my ID to the retention email.
I received no response from the retentions department and recent the above documents again during June 2017. During August 2017 I received a statement from Vodacom and I confirmed with one of the cancellation call centre consultants that my account is still active.
I have since then sent the document through to the consultant I spoke with and the retentions email. I still have not received any responses and I assume my account is still active.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Aug 2017, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
05 Sept 2017, 15:39I still have not heard anything from Vodacom. My account still shows active even after I have emailed the documents many times together with the relevant proof of payments for the cancellation penalty.
's update05 Sept 2017, 15:39
Reviewer Update
I still have not heard anything from Vodacom. My account still shows active even after I have emailed the documents many times together with the relevant proof of payments for the cancellation penalty.
's updateReviewer Update
03 Oct 2017, 14:40Again, no response. This is why I cancelled my contract. Poor service. No Consultant has even tried to contact me. I have sent probable more than 30 emails to Nandipha Gqirana but she just does not reply. I have sent emails to the retentions and cancellations email, also, no response.
's update03 Oct 2017, 14:40
Reviewer Update
Again, no response. This is why I cancelled my contract. Poor service. No Consultant has even tried to contact me. I have sent probable more than 30 emails to Nandipha Gqirana but she just does not reply. I have sent emails to the retentions and cancellations email, also, no response.