Poor response yet again from Vodacom

contract cancellation issues My contract is over early Oct2020.I wanted to move it to prepaid plan post the contract closure.I have been told that it would move in to month to month contract automatically which I never opted for.I want my phone to be moved to prepaid immediately after the contract is over.I was told to call cancellation department and I tried more than 15 times and could not reach any other them.There is email address to send a link.They call me multiple times when I wanted to sign a contract and now I am not getting any support.I had previous raised a complaint in Hello Peter on 4th Sep and I was told that someone will call and address my concern.It is one from my their response and no one called yet and discussed