AB
Andy B
1 reviews | Active since Jul 2009
17 Mar 2022, 14:27
Poor response to emails
I have sent three emails to customer care and had acknowledgement of receipt and thats where it stopped. What do I have to do to get an answer to my query? Phoning in is a disaster. Speaking to robots is so customer unfriendly.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Mar 2022, 20:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2022, 20:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2022, 13:02Dear Andy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a credit was already processed for the Entertainment Services for March invoice for the amount of R203.10 and it's reflecting on your account.
We have sent you an updated statement to your email address.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We have sent you an updated statement to your email address.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2022, 13:02
Official
Dear Andy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a credit was already processed for the Entertainment Services for March invoice for the amount of R203.10 and it's reflecting on your account.
We have sent you an updated statement to your email address.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We have sent you an updated statement to your email address.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,