GZ
Gerhard Z
1 reviews | Active since Nov 2021
15 Nov 2021, 18:22
Poor response to clients
We have been having constant issues with our internet connection for more than a week, calls have been logged, speed test has been sent and I spoke to 3 different technicians That promised to call us back for an update.
Our speeds are slow and constantly drops, our VPN keeps on dropping because of our unstable connection, We are paying for a microwave Link and were promised a 30mb up and 30mb down connection with static IP's, this service is not cheap but we really are not getting what we are paying for or promised,
Please can this problem be resolved asap!!! and Please don't tell your client that you will be calling them back and don't. . . . . .
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
16 Nov 2021, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2021, 10:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2021, 10:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,