Poor Response Time in Resolving Vodacom Fibre Issues

Vodacom Fibre has been down since 9TH August 2021. Problem reported SR*** on 14th August. Been contacting Vodacom daily to get an understanding of the issue as well as when I can expect my Fibre service to be restored to no avail.

Attempts to make contact with Vodacom Fibre Team Leaders on numerous attempts have been futile-they NEVER return your calls.

My kids who are currently home schooling due to Covid interruptions have been severely impacted by Vodam non delivery of service. I have had to incur further costs of purchasing LTE data to ensure their schooling is not disrupted any further than necessary.

I have used the following communication channels in my attempts to get assistance from Vodacom :

1. Numerous telephone calls from my non Vodacom Sim which is an additional cost (average phone call duration ranges between 10 and 25 mins at a time and calls were made daily since 9th August 2021. 2. Twitter 3. Emails

I am left with no other option presently in my quest to get answers from Vodacom.