EN
Emanuel N
1 reviews | Active since Aug 2011
18 Jun 2019, 18:03
Poor response/ service vodacom
It sad after complaining a week ago..vodacoms response was they will look into my matter and sort it out...however 3 months ago they did nothing......that was their last response since a week ago...left in the dark again...not even a follow up or update. My contract is still not upgraded...
Helpful (0)
Replies (3)0
Replies (3)EN
Emanuel N's updateReviewer Update
18 Jun 2019, 18:12May I reiterate...I'm a STANDING customer with vodacom for over 20 years ...still being treated with bad service...they are still haven't upgraded nor responded after a week...
EN
Emanuel N's update18 Jun 2019, 18:12
Reviewer Update
May I reiterate...I'm a STANDING customer with vodacom for over 20 years ...still being treated with bad service...they are still haven't upgraded nor responded after a week...
Vodacom's replyOfficial
18 Jun 2019, 18:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2019, 18:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jul 2019, 14:03Dear Emanuel,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 14:03
Official
Dear Emanuel,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team