poor response / service

Morning, I send a e-mail asking about the once off charges that reflect on my account 3 times - R29.00 and 2 x R59.00.. However Vodacom does not reply as the already debited my account with the full amount? according to me my contrack should be R250.00 and R50.00 cap which I put on the account, but my account billing go over R400 this month. ever since I have taken out this contrack I must say never ever again will I use vodacom. The service is so bad, atlease with MTN they put all the require items in place you don't have the phone different number to get service. please advice what is this once of fee and why is it 3 times on my account.<br> annaline - the cell number I refer to is ***