CJdB
Cornelia J de Bruyn
1 reviews | Active since Dec 2023
20 Dec 2023, 09:42
POOR RESPONSE FROM VODACOM
QC125210-9 [EC-1M16-28GBHJ] A week ago I by accident overpaid my account with R55 546-00 instead of R555-46. I immediately requested a refund from *** My e-mail was acknowledged but now there is no communication or response to my inquiries. It honestly was a human mistake. It is Christmas time and I need my money to pay financial obligations as well as needed things. i DO NOT KNOW WHERE TO GET ASSISTANCE ON THE MATTER!
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Vodacom's replyOfficial
20 Dec 2023, 09:50 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2023, 09:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team