GD
Gouwa D
1 reviews | Active since Oct 2020
06 Oct 2020, 11:59
Poor response from Vodacom
I requested my fibre to be relocated on 17 August 2020 to be installed by 1 October 2020 and to date (6 October 2020 ) Vodacom refuses to provide feedback. I have taken them to twitter and the only response i get is "we'll get back to you". My order has been approved but no installation has taken place. When I call Vodacom, the call centre person, cancels the call. Emails are being ignored as well. All I want is for my fibre to be installed as soon as possible as promised by Vodacom. Customer etiquette is to always keep the customer informed! Vodacom went AWOL on me! Desperate!
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Vodacom's replyOfficial
06 Oct 2020, 14:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2020, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GD
Gouwa D's updateReviewer Update
06 Oct 2020, 14:22I've been in touch with consultants and the response is, we'll get back to you when we receive feedback, its been a week of back and forth calls, emails, twitter, etc and still no feedback. If a consultant is contacting me, please let it be with an installation date because as far as my records are concerned, everything has been approved! I am losing out on work hours because of no connectivity! I hope Vodacom is not going to charge me for this month as I had no connectivity whatsoever!
GD
Gouwa D's update06 Oct 2020, 14:22
Reviewer Update
I've been in touch with consultants and the response is, we'll get back to you when we receive feedback, its been a week of back and forth calls, emails, twitter, etc and still no feedback. If a consultant is contacting me, please let it be with an installation date because as far as my records are concerned, everything has been approved! I am losing out on work hours because of no connectivity! I hope Vodacom is not going to charge me for this month as I had no connectivity whatsoever!