Poor response from customer care

I did an online upgrade for my new phone on the 25th of November 2015. Part of the deal was that I receive a nano SIM to fit into my new phone. The phone and SIM arrived the next day on the 26th of November, however, the SIM that arrived was a micro SIM and, therefore, did not fit into the phone. <br> <br> I phoned Vodacom's \customer care"line on the 27th of November to query this. After being pushed from pillar to post"