Poor response and no action taken

<p>I have always had International Roaming activated on my phone. I arrived in Germany on Monday and found that my roaming worked however i could not access the SAVER option as previously done via sms. So i was texted by Vodacom to text to another number 31050, which i did. Thus unfortunately my roaming was deactivated on Tuesday and I have been down since. I have called numerous times everyday since to have it reactivated and I was told they will do so asap but it still hasn't been done. I am in a foreign country and it frustrating not having my roaming working. This is absolutely shocking service from Vodacom!</p>