Poor response after Migrated line was deleted

My Vodacom line was supposed to be migrated from contract to prepaid. Apparently, it was accidentally deleted (although, noone has actually confirmed this) - I keep getting told to go RICA the number, which I already tried, but can't because the Customer care says the number doesn't exist. I am an ex-Vodacom Employee (of 5 years) and a Vodacom customer for more than 10 years, and the service is just greatly unacceptable.<br> <br> After being without my number for 8 days now, I do not know what happened to the number, whether it's deleted or not, whether they will be able to recover it or not, whether my number has already been recycled or not, or how long it will take to just get an answer on this problem.