POOR RESPONSE

I purchased a samsung mobile phone via a call centre Elite Mobile and took up a contract with Data and airtime, and the phone got delivered to me on 26/ 11/ 2014. However when i inserted the sim, never got data only received airtime. i called Elite Mobile on 29/11/2014 and put the complain through. I then asked them to ask the courier company to pick up the phone as they never supp**** me with what i wanted, the courier compamy collected the phone on 9/12/2014. Vodacom was still doing a debit off my account. I then queried it and was told they will do a refund for the two months they did the debit. Up to date i have still not received my refund. FOR A COMPANY LIKE VODACOM TO MISLEAD PEOPLE IS NOT GOOD.