1 reviews | Active since Mar 2012
POOR RESPONSE
<p>I am trying to understand why Vodacom refuses to acknowledge payment in settlement of my account. Firstly I was charged for data that was not received due to network failure and faulty Vodacom USB device. </p> <p>When payment was made in full settlement, Vodacom refuses to acknowledge receipt of payment and has not emailed a receipt since 02 June 2017 despite several requests. </p> <p>This may be regarded as very poor service indeed.</p> <p> I wish that Vodacom would EMAIL me an acknowledgement of my paid up account which is now closed.</p> <p>Thank you</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom has promised to UPDATE records with the credit bureau but has failed to do so. Other companies update within forty eight hours if an URGENT REQUEST FOR UPDATE is made. I wish Vodacom would be of better service to its customers. Payment was made almost a month ago although I was charged with amounts for services that were NOT received. I wish that Vodacom could be more proactive and thereby be more effecient. Thank you
Vodacom has promised to UPDATE records with the credit bureau but has failed to do so. Other companies update within forty eight hours if an URGENT REQUEST FOR UPDATE is made. I wish Vodacom would be of better service to its customers. Payment was made almost a month ago although I was charged with amounts for services that were NOT received. I wish that Vodacom could be more proactive and thereby be more effecient. Thank you