Poor response

<p>I called Vodacom twice on Saturday 21/01/17 to request one of my lines to be changed to a pre - paid line. The first time I called while still on the call, there was just no response from the agent on the line. I thought he was busy and held the line. I ended up holding the line for 16 minutes and hung up after that. I then again called at 13h07, this time on ********** number. I spoke to Kingsley this time. He told me that there was a hold on the line due to the fact that the previous conversation was not finalised. He undertook to call me in 10 minutes time. We hung up at 13h10 and up to today Tuesday, he still has not returned my call. It is highly unprofesional of both agents not to have come back to me. They both had my number as they confirmed the number I was calling from, yet no one had the courtesy to call me. This is just so unhelpful and creates the impression that customers are not important or deserving of good service. </p>