Poor response

<p>We've been trying to change a debit order date for the past 2, maybe 3 months with no joy. Every month the debit order goes off on my bank account and getting returned due to no funds. Every month we have to pay bank charges due to the debit order being denied. We pay the account as well as so called bank charges at the end of the month, this month we payed the account, the amount due, only to be notified that theres an outstanding amount of R188.18, whichwr did not pay. After so many phone calls to Vodacom Customer Call Centre, our services has been suspended. Again we phoned Vodacom and insist to speak to a manager or supervisor, telling them the whole story again, and again everything has been changed on their systems, because it's easy to blame a man made thing, software issues and so on. The outstanding amount has been credited, due a mistake from Vodacoms side. It's almost 24hrs later and still our services has been suspended. </p> <p>My concern is, how long does it take to ammend a debit order, how long does it take to suspend a customers services and how long does it take to reconnect a customers services?</p> <p>We'e been a customer of Vodacom for the past 17 years, we do not have only one contract with them, but a fair amount of them. Maybe it's time to rethink if we still wanna be customers of Vodacom or is it time to move on to another service provider.</p> <p>If there is somebody out there that can help, please feel free. I dont know anymore.</p> <p>Neeld</p>