Poor response

Vodacom has been discarding my unused talk time each month for the duration of my contract. The effect is that when I use more than 240 minutes, I get billed an additional amount. I logged a complaint using this website and Eltino Martin got in touch with me, but did not care to listen to my complaint. He argued that I used the entire time allotted each month. In the end I asked him to have someone else look into the itemized billing. This man is not qualified to assist people or represent an enterprise. In the end, he said that he would forward the itemized bill to me. Ridiculous!<br> <br> Nevertheless, I looked into the detail and did the work on behalf of Vodacom, finding that I have 9.2 hours of talktime that simply expired, instead of being carried over. Furthermore, in the past I was double-charged when using this \talk time".<br> <br> I've requested an update from Eltino directly"