CW
Chevron W

1 reviews | Active since Dec 2019

12 Jan 2023, 14:15

POOR REPAIRS and SERVICE ON DEVICES

I would rate them a 0 if it was a option. I bought a Samsung A33 from them at the end of October 2022. In December 2022 my charging block became a problem and I could not take charge my phone. I took my phone to Vodacom repairs in Century City on 22 December 2022 and received my phone on 03 January 2023. On the 08th of January less than 5 days ago my phone is giving the same problems and repairs are telling me telephonically I must take it back for repairs me having to be another 14 days without a phone not even offering a loan phone. This is unacceptable and according to the CPA you need to replace the device if purchased within 6 months. The device is less than 3 months old. POOR SERVICE. Will never purchase from Vodacom again

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2023, 08:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team