Poor repair services

Vodacom repairs takes for ever to have a repair done so far its been 3 weeks since a phone has been given in for repairs from the 13 September. The 3 weeks comprises of the following 1 week to have it asseseed and a quote giving, two weeks waiting for spares and counting as ofbthe time of writing this review the status is still awaiting for spares. The new norm now is the blame on the lockdown that spares aren't available. Don't know how long it takes to get spares, however currently sitting without a phone to use there seems to be no urgency on vodacom repair department nor any care. The repairs department won't even have the dencany to phone or notify a person that currently there no spares available for the phone and they have to order the spares it will take x amount of days /weeks or months. Very poor services. Insurance claim process was quick and simple. If only the repairs department was as quick. Best part is payment was required before work was started even tho there was no spares on hand to do the repairs. Anyone waiting to use vodacom repairs to repair a device be prepared to be at least a month or more without a device. Best thing is no loan devices available. Might be time to reconsider network providers to a more efficient one. One person will tell you no loan devices available. Another will tell you they don't give loan devices for accedental crack screen repairs. Vodacom staff need to be trained on repairs procedures properly.