1 reviews | Active since Sept 2017
Poor repair service
I took my phone in for repairs at Vodacom Centurion, Thursday 11 April. The lady that assisted said that it will 1 - 2 days to assess whether the phone needs to be repaired or replaced. They can also not provide me with a replacement phone as they don't have any in stock.
We are now sitting Wednesday 17 April, almost a week on and I still haven't received any email to confirm what is happening with my phone. Has repairing become self service? This is pathetic service. I also looked on the website, where the job number that I received for my phone is also not found - so basically nothing has been done.
Please provide me with a time line when I will have this phone and what is going to happen now going forward. I need it urgently and please contact me via email as I don't have a phone.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Should you wish to follow-up, please contact Vodacom Repairs on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Should you wish to follow-up, please contact Vodacom Repairs on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team