PT
Phenya T
1 reviews | Active since Mar 2017
17 May 2018, 11:13
Poor record system.
I took a 24 contract with Vodacom in May 2016 and the first deduction was in June 2016. I then called Vodacom to confirm that my contract is ending in June 2018. T my surprise, I have been told that my contract ends in August 2018 making it 26 months. I'm not sure if it is me or Vodacom who does not know how to count 24 months?
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Vodacom's replyOfficial
17 May 2018, 11:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2018, 11:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,