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MK
Martin K

1 reviews | Active since Feb 2018

22 May 2025, 12:19

Poor reception AGAIN and AGAIN.

Is it not possible that Vodacom can ressolve the poor reception in Middelburg CBD permanently ? If I report it, they seem to fix it and it only lasts a week and then again there is no reception using Vodacom wifi router, I am having to then use different service provider for data. Excuses excuses.

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Replies (3)
Vodacom
Vodacom's reply22 May 2025, 14:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 May 2025, 14:33
Official
Dear Martin.

Thank you for the time and effort taken to voice your dissatisfaction to our office. 

Kindly be advised that records indicate, a new site is planned to improve coverage in your area. Regrettably, there is no timeframe for the completion due to 3rd-party involvement.

Please accept our sincere apologies for any aggravation caused.
 
Regards
Vodacom Consumer Website Team

Best regards,

MK
Martin K's update22 May 2025, 15:18
Reviewer Update
Same old story. In the mean time we just pay and do not get value for money