Poor Reaction Times!!!!!

I went to the Vodacom shop in Canalwalk, Cape Town to upgrade my phone. I opted to go with a phone on special. Two times that I went there the staff members that helped me told me that the phone I chose aren't sold there anymore which should have been the first sign of problems to come!! In both cases I told them that they should go ahead and check out their specials once in a while, they might find it interesting. I went back yesterday, 8 days after my new phone was ordered. They told me I will have to wait another 2 weeks for it to be sent although they have stock in the Johannesburg warehouse. I would just like to know why it takes them 2 weeks to get the phone here from Johannesburg. This is useless service and it seems that bigger companies like Vodacom just doesn't care about the normal person.