Poor quality service

My fibre has been down for 3 days every single time I waste my airtime too call in they tell me the technicians are working on it but I have not seen anyone in our manhole or at our wall box. To go the entire weekend without internet is one thing. But now its Monday and I can not even work from home. How can we be denied a service we pay for every month. I work in the industry and it can't take four whole days to fix an issue I advise people do not sign with vodacom I wish I chose vumatel instead