Poor quality service.

I wanted to get a contract and app**** in store. They told me that I'm approved with conditions... I need to pay a certain amount before I can get my phone. Why? No one could answer me. I tried again online and tje same thing. Approved with conditions... What the hell. All I want is a cheap phone, Samsung A24, and they continue saying approved with conditions. My name is clear and I have the proof of it. If they don't want my money they should just say so.