DB
Dries B

1 reviews | Active since Apr 2017

03 Oct 2020, 20:28

Poor quality products.

After going back to Vodacom New Market more than 4 times I'm still not happy with the quality of the the body glove screen protector sold to me. After replacing the screen protector the first time because it fell off, I had to go back twice because it keept getting dust under the protector. The staff were very unwilling to help me because the product only comes with a 3 month warranty even though I've had it replaced numerous times. After contacting the supplier a different type of protector was offered to me. The quality issues still persist. Keeps making bubbles that you constantly have to smooth out. The fingerprint sensor still doesn't work and to top it all off, its to small for the screen. Probably for a S20 Plus and not the Ultra model. Very unhappy with the service I've received. I've paid a premium price for my smartphone but it doesn't feel premium because of the poor quality screen protector.

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2020, 12:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team