Poor Quality Product + Bad Service

Last week Thursday I purchased a phone pouch for R149. I returned it Saturday morning to the store and was assured my R149 would be refunded to my account. Today it is Wednesday and still no R149 returned to me. I called the store today and a person called Avril answered and told me to call customer care on 082111. I honestly do not see why i have to be phoning customer care to follow up on a matter that should have been done properly by the store staff. I expect a competent staff member (ideally the store manager) to call me and resolve this ASAP. This poor service is unacceptable. Its bad enough that the product was of a poor quality and i had to go back to return it, now i still need to fight for my refund. You phone customer care, sort out your mess and contact me. <br> <br> Regards<br> Grant Hughes