Poor Quality of Service with constant Lack of feedback

Our reference: Bianca de Vries Your reference: I ********** -9

Attention: Head of Complaints Department

Sir/Madam

I ********** -9

The abovementioned matter refers.

Kindly note that I have been in contact with Nkululeko A Vilakazi since July 2017 trying to resolve my complaint and query. In my last communication with her I requested that she please provide me with her direct manager and or supervisors email details and contact details or ask them to contact me. I have not had the pleasure of their reply.

It is a very simple query, I have a subscription to TransUnion, and my Vodacom accounts do not reflect on this report, which means that TransUnion have not submitted my details. I requested her to please provide me with the email address to which she forwards communication, which has not yet been received. I phoned TransUnion on numerous occasions to find out if they are able to assist me in uploading my Vodacom accounts to my credit profile upon which they answer that it is only Vodacom that can do so. I am kindly requesting that you please assign a new consultant to my case and request them to please do prompt follow up with TransUnion after submission until it reflects on my TransUnion profile. And keep me updated regarding the progress thereof please.

I am providing you with the original complaint ticket number. EC-0CUJ-20YX2Q Re: Hello Peter complaint - I ********** -9

It is really very alarming that this agent is allowed to conduct your business on your behalf in such a poor and unprofessional manner and that there is now one who is monitoring her feedback to the clients who could have picked up the way that she deals with them and not have been there to intervene when necessary.

I await to hear from you urgently.

Yours faithfully Mrs. Bianca de Vries